Question 1

What is always included, whichever services we choose?

Accepted Answer

Operations and monitoring around the clock. We watch your systems continuously, and if something happens we act — usually before you have noticed.

Question 2

Who owns the domain, the code and the data?

Accepted Answer

You do. Domain, code and data are in your name from day one, not ours. That is the difference from renting your own presence.

Question 3

Where is our data kept?

Accepted Answer

On servers we own ourselves, in our own office on Swedish soil. Under the GDPR, always. No cloud provider that can read it.

Question 4

Do you sell our data?

Accepted Answer

No. To no one. That is precisely why we own the hardware ourselves instead of placing your data with someone else.

Question 5

How quickly do we get an answer when something happens?

Accepted Answer

Within 24 hours, from someone who knows your business. Not a ticket system and not a new person every time.

Question 6

What happens if we want to change provider?

Accepted Answer

Then we help you leave. A full handover of everything we have built, with no lock-ins and no fine print. You should never stay with us because leaving is difficult.

Question 7

Do we have to take the whole package?

Accepted Answer

No. Start with what you need most and add more when you want to. The services are made to be picked one by one.

Question 8

What does it cost?

Accepted Answer

We set the price against what you actually need and tell you at the first conversation. No hidden margins and nothing added afterwards.

FAQ

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